Returns & Exchanges
At City Winery, we strive to ensure the highest quality in every bottle and gourmet pairing; however, if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer returns or replacements on a case-by-case basis within 14 days of delivery.
Initiate a Claim
Contact our cellar team via email or our support portal with your order number and a brief explanation of the issue.
Document the Issue
Provide clear photographs of the packaging, labels, and any visible damage to help us process your request and improve our shipping standards.
Verification Review
Our quality assurance experts will review your claim within 48 hours to determine if a return, store credit, or replacement is appropriate.
Resolution Delivery
Once approved, we will dispatch a replacement shipment at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing